Privacy Policy

Effective Date: January 1st 2025

1. Introduction
At Family Friendly Mallorca (“we”, “our”, or “us”), we are committed to protecting the privacy and personal data of our website visitors, clients, and partners. This Privacy Policy explains how we collect, use, and safeguard your personal information, in compliance with the EU General Data Protection Regulation (GDPR).

2. What Information We Collect
We may collect the following types of personal information:

• Name and contact details (e.g. email address, phone number) when you submit an enquiry
• Travel dates, party size, or special requirements (for villa enquiries)
• Your IP address and browsing behaviour via cookies and analytics tools
• Any information you provide via email, forms, or direct communication

3. How We Use Your Information
We use your information to:

• Respond to your enquiries
• Connect you with property owners or partners (with your consent)
• Improve our content, services, and website usability
• Send occasional updates or newsletters (only if you’ve opted in)

We do not sell or rent your personal data to third parties.

4. Sharing Your Data
We may share your information when:

• You submit a villa enquiry and we connect you with the villa owner or manager
• Required by law or legal obligation

All third-party partners are expected to follow GDPR-compliant privacy practices.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:

• Ensure the proper functioning of our website
• Understand how users interact with our content via analytics (e.g. Google Analytics)
• Support embedded features such as Google Maps, Instagram, or affiliate links

Some cookies are essential to the site’s operation, while others are optional (non-essential). You will be asked to provide your consent to non-essential cookies upon first visiting our site.

You may manage or disable cookies in your browser settings or via our on-site cookie preference tool. Third-party services may also collect data — please refer to their respective policies:

• Google Analytics
• Google Maps

6. Legal Basis for Processing
We process personal data under the following legal bases:

• Consent: when you submit forms or opt in to newsletters
• Legitimate interest: responding to enquiries or improving the website
• Legal obligation: where required by applicable law

7. Your Rights
Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to or restrict processing
• Lodge a complaint with a data protection authority in Spain (AEPD)

To exercise any of these rights, please email us at: hola@familyfriendlymallorca.com

8. Data Retention
We retain enquiry and communication data only as long as necessary to provide our services or comply with legal obligations. You may request deletion of your data at any time.

9. Security
We take reasonable precautions to protect your information, including secure storage, password protection, and limiting access to authorised personnel.

10. Updates to this Policy
We may update this Privacy Policy from time to time. Any major changes will be clearly indicated on our website.

11. Contact Us
For any privacy-related questions, data access requests, or concerns:

Email: hola@familyfriendlymallorca.com
Mailing Address Carrer de Monsenyor Palmer, 1, 07014 Palma, Spain

By using this website, you consent to the terms of this Privacy Policy, including our use of cookies and third-party tools as outlined above.